Merchant services
Onboarding, documentation review and ongoing account support, handled by people who know the underwriting questions before they are asked.
Onboarding
We collect and review corporate documentation, verify ownership and control, and screen against sanctions and adverse media before an application goes anywhere. Where something is likely to be queried, we raise it with the merchant first.
Ongoing support
A named contact rather than a ticket queue. Most merchant issues are time sensitive, and the cost of a slow answer is usually larger than the cost of the issue itself.
- Documentation and re-verification at review points
- Chargeback correspondence and representment on the merchant's behalf
- Escalation to the acquiring partner where a decision sits with them
- Reporting adjusted to the merchant's own reconciliation process
What we do not do
We do not onboard merchants whose business we cannot describe accurately to an acquiring partner, and we do not process for activity outside what a merchant has told us it sells. Both are grounds for termination.